Alerts and e-mail digests

Searching every morning gets old fast. Save a search once and Nutcracker tells you when a new tender matches: in the alerts inbox, by e-mail and as push notifications on your phone.

How do I set up an alert?#

1. 1

   Sign in and search on /tenders with your words and filters (countries, sectors, CPV codes, notice types).

2. 2

   When the results look right, click Save search & get alerts next to the results.

3. 3

   Give the search a name and click Save & alert me. You'll see "Saved — you will be alerted about new matches."

4. 4

   Make sure your organisation has Pro. If not, an admin can start the free trial on /team/billing.

How matching works#

Every hour, newly published notices are compared with each saved search that has alerts on. A few things to know:

• Only notices published after you saved the search trigger alerts. Older ones you find by searching.

• A search sends at most 50 alerts per run.

• Matching is by meaning, so an alert can come from a tender written in another language.

Where alerts arrive#

Alerts inbox

/alerts, and the bell in the header with an unread count.

E-mail

Instantly, Daily or Weekly, set on /profile under Notifications.

Push

in the Nutcracker app for Android and iOS, on/off and frequency on /profile.

Sender

e-mails come from alerts@nutcracker-business.com.

Choosing instant, daily or weekly#

Open your profile (/profile) → Notifications.

• Instantly: an e-mail as soon as the hourly matching finds something. Good for short-deadline markets.

• Daily: one digest at 07:00 your time.

• Weekly: one digest on Monday at 07:00.

The digest also mentions unread team conversations (never their content).

Push notifications#

Install the Nutcracker app, sign in and allow notifications on your phone. The profile page shows how many devices are registered. Tapping a push opens the tender (one alert) or the alerts inbox (several).

Tune your alerts#

Alert volume#

On Saved (/saved) each search has an Alert volume:

• Fewer: only the closest matches;

• Normal;

• More: broader matches.

You can also switch Alerts off for a search, or Delete it.

Rate alerts to teach a search#

In the alerts inbox, rate alerts with Relevant — more like this or Not relevant — fewer like this. Future alerts for that search move towards what you marked relevant. A handful of ratings already helps.

You can also Mark read or Dismiss an alert.

Alerts from your company profile#

The company profile on For you (/recommended) works like a saved search. Tick Alert me about new matching tenders and click Save profile to get alerts for tenders that fit your company description.

Other e-mails you may get#

• Coming up watches send a weekly e-mail about expiring contracts entering their re-tender window.

• Company documents admins get expiry reminders 30 and 7 days before, and on the day a document expires.

• Pipeline changes (deadline changed, cancellation, award) notify the item's assignees and watchers in the app and by push.

Troubleshooting#

If no alerts arrive, check in this order:

1. You have Pro through an organisation (/team/billing).

2. The saved search has Alerts on (/saved).

3. The search isn't too narrow. Try Alert volume More.

4. E-mail and push are enabled on /profile.

Every alert e-mail has an Unsubscribe from alert emails link. It turns alert e-mails off, but your saved searches and the in-app inbox stay.